Tech Mahindra announced the acquisition of Activus Connect, a provider of work at home customer experience management solutions.
The acquisition will enhance Tech Mahindra’s capabilities in emerging workplace solutions and strengthen end-to-end CX portfolio. Tech Mahindra will leverage Activus Connect’s customizable omni-channels and AI-powered compliance analytics platform, SmartVirtual, to render a secure cloud-based ecosystem of technologies, analytics, and virtual management practices.
“The acquisition of Activus will fill a whitespace, with their unique delivery model, disruptive platform, and expertise in the WAH CXM industry that will add significant value to Tech Mahindra’s offerings and capabilities,” Vivek Agarwal, President – BFSI, HLS and Corporate Development, Tech Mahindra, said in a statement.
Activus Connect offers outsourced customer experience (CX) solutions and SmartVirtual technology to support and elevate chat, email, phone, text, video, and social experiences. The acquisition will enable Tech Mahindra to offer multilingual, multichannel, voice & non-voice customer care, sales, retention, social media moderation and technical support to customers across verticals.