Tata Consultancy Services (TCS) has won a technology managed services deal from South32, a mining and metals company, to enhance its IT operating model and provide application and infrastructure services.
TCS, under the new contract, will ensure the management of critical infrastructure that was previously managed by multiple service-providers.
TCS will leverage its Machine First Delivery Model, powered by ignio AIOps and ignio ERPOps to enhance South32’s IT operating model. TCS will be leveraging AI and machine learning to infuse self-healing capability and greater resilience in the IT stack consisting of ERP and other corporate applications, operational technology, and the underlying infrastructure.
TCS will also provide a unified service desk for all South32’s operations in Australia, with immediate assistance from on-location IT staff.
The new IT operating model will assist South32 in reaching its strategic objective of standardising, simplifying, and streamlining its IT operations.
“In TCS we found a partner who understood our vision of simplification and had proven experience in establishing a resilient technology foundation,” Sara Braund, Vice President, Digital Technology, South32, said in a statement.
“The mining industry is embarking on digital transformation journeys to drive greater productivity, health and safety, and environmental sustainability,” said Seema Mehra, Head, Energy & Resources – UK, Europe and ANZ, TCS. “Foundational to all this is a resilient and future-proof digital core that will provide the flexibility, agility and resources needed to sustain their transformation journeys.”