TCS to assist Marks and Spencer to digitally transform HR

Tata Consultancy Services (TCS) has revealed it will assist UK-based retail chain Marks and Spencer (M&S) to digitally transform its HR function.
TCS Netherlands
TCS, a leading IT service provider, said it has been a strategic partner to M&S for over a decade and has played a key role in numerous business-critical technology and transformation programs. The retail giant chose TCS to drive its HR transformation journey as well.

TCS consultants leveraged their contextual and functional expertise to design business processes and experiences aligned to the needs and expectations of today’s workforce. TCS team has built a modern, flexible, and scalable cloud-based solution using the Oracle HCM suite, TCS said in a news statement on July 27.

TCS migrated 27 million records of M&S employees working across 1,450 locations in the UK, and enabled secure data connects across the landscape.

The transformative solution allows HR operations teams of M&S to focus on value-adding activities, driving up their productivity. TCS’ solution has enhanced operational resilience and business agility, and equipped M&S to manage its growth.

“TCS’ transformation readiness-led approach helped us prepare, plan and successfully deliver our HR transformation program and improve the employee experience. TCS has a deep understanding of M&S’s business, and this helped us to meet the business objectives of our HR transformation,” Mark Dickson, CTO of M&S, said.

The new HR solution is better aligned with the business and leverages their Digital First philosophy to drive leaner, more resilient operations, elevating the colleague experience and supporting M&S’ future growth, said Abhijit Niyogi, Vice President and Business Unit Head – Retail UK & Europe, TCS.

In Q1FY23, TCS reported 10.2 percent growth in revenues to $6.7 billion, and the retail sector led the pack with over 25 percent growth in revenues.

About 70 percent of the work on the M&S deal will be offshored to India, while the rest will take place locally in the US.