Tata Consultancy Services (TCS) announced the expansion of its existing partnership with pharmaceutical retail major Walgreens Boots Alliance (WBA) in a $1.5 billion deal.
TCS, as part of a new 10-year contract, will provide Run and Operational managed services, including application maintenance and support, infrastructure and security operations.
Francesco Tinto is the global chief information officer of Walgreens Boots Alliance. As CIO, Francesco Tinto oversees the global strategy for WBA’s IT operations across all of the company’s divisions, as well as the implementation of its technology and digital innovation. He is based at WBA corporate headquarters in Deerfield, Ill.
The global pharmaceutical company is building a scalable, sustainable and globally unified IT operating model. This will be focused on digital transformation, automation of service delivery and innovation with TCS’ assistance, Francesco Tinto, global chief information officer of WBA, said.
Walgreens Boots Alliance is a leader in retail and wholesale pharmacy. WBA has a presence in more than 25 countries, employs more than 440,000 people and has more than 18,750 stores.
TCS will assist WBA in the transformation of its IT function by launching a new operating model for IT Run and Operational services. WBA also aims to accelerate its digitalization program to advance innovation for customers, drive organizational efficiencies and reduce its cost base.
The new WBA global IT operating model is part of the company’s strategic priority to save to invest to grow, while managing costs efficiently under the Transformational Cost Management Program.
WBA’s global IT team will focus on leading and supporting technology projects that create customer value through the development of new digital products and services on its business platforms.
TCS will provide Run and Operational managed services, including application maintenance and support, infrastructure and security operations.
The TCS approach will blend artificial intelligence, machine learning and advanced software engineering to enhance operational resilience and boost productivity.
“We will leverage our contextual knowledge of WBA’s business ecosystem to harness the power of digital technologies to streamline and scale-up their IT operations, while helping accelerate transformational initiatives that enhance the customer experience,” Ashish Khurana, head, Retail Industry Solutions, TCS, said.
Revenues of the Mumbai-headquartered IT services firm rose 6.7 percent to Rs 39,854 crore for the quarter from the corresponding period last year and 0.3 percent higher than in the second quarter.
