Sitel, global BPO firm, says it has experienced rapid growth and doubled the size of its Sitel Work@Home Solutions program in the past nine months.
The company is actively recruiting nationwide in the U.S. to fuel further growth in the program for the balance of 2013 and beyond.
Work-at-home program represents one of the fastest growing outsourced customer service sectors, and Sitel is leading the way. Sitel has been delivering work-at-home solutions since 2009.
The program delivers great efficiencies and access to agents with specialized skill sets for clients, flexible working hours for agents, so it contributes for overall improvements in customer satisfaction.
Sitel’s Work@Home Solutions are also tailored to meet the demands and expectations created by today’s multi-channel, multi-device marketplace.
Sitel’s Work@Home Solutions program provides premium care that aligns to the timing and channel of the customer’s choosing. They are backed by an unmatched level of training, continuous monitoring and performance management.
The program provides clients with a secure customer-focused solution that delivers the highest performance standards and the best qualified talent across diverse geographies.
Sitel’s Work@Home Solutions programs are tailored for specific verticals, such as retail, healthcare, telecom and financial services, among others.