Sitel will add 500 new positions to its inbound customer care contact centre in St. Catharines, Ontario in the coming months.
The company launched their initial round of hiring, looking to fill 80 customer service positions as a result of continuous business growth.
The new associates will join the current team of 800 employees where they will serve as the customer care voice of cable television, telecommunications and wireless services companies.
In addition, the St. Catharines site is looking to expand its management team to accommodate this growth in customer service agents.
Sitel hires almost exclusively from within when new management roles are needed. In 2013, more than 70 employees were promoted to entry and senior management positions with 100 percent of those promoted having started their careers as customer service representatives.
