Serco’s new BPO center in Shimoga to offer services to a top telecom operator

Susir Kumar, executive chairman, Serco Global Services

Infotech Lead India: BPO major Serco has opened its new facility at Shimoga in Karnataka. The facility will offer BPO services to a leading private telecom service provider.

The facility is expected to generate employment opportunities for 450 people by November, of this 300 have already been hired.

“Serco has been steadily expanding its footprint in India and enjoys a predominant position in the domestic BPO market,” said Susir Kumar, executive chairman, Serco Global Services.

The launch of this facility strengthens its regional footprint in Southern India and further enhances Serco’s India presence to 20 centers.

“We are delighted to partner with leading telecom players in the country and widen the scope of our offerings. The telecom sector is a considerable contributor to our business and this center further bolsters our position in the vertical,” said Bhupender Singh, CEO, AMEAA.

Bhupender Singh, CEO, AMEAA

Serco aspires to be a $1 billion company by CY 2012, and India is a key contributor to this growth.

It currently has four broad groups of vertical markets: Banking, Financial Services & Insurance; Travel, Hospitality & Transportation; Retail, Healthcare, Utilities, & Manufacturing; Telecom, Technology, Online Services & Media.  Serco’s expertise in the telecom vertical, combined with a growing regional footprint is instrumental to achieve this goal.

The domestic IT-BPO market is expected to grow 17 per cent to reach Rs 91,800 crore in FY2012. The domestic BPO market is expected to reach Rs 14,900 crore, driven by demand from voice-based services (local languages) and increased adoption by both traditional and emerging verticals, including the government.

Its global BPO business has over 52,000 employees across 99 locations, with a presence in 10 countries providing the complete spectrum of business services to customers in the public and private sector around the world.

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