Serco BPO signs HR outsourcing services contract with a US financial conglomerate

Business process outsourcing (BPO) company Serco has signed a BPO contract with a leading financial company in the U.S to provide HR outsourcing services in India.

Serco will act as a talent acquisition and transformation partner, and will deploy over 350 personnel across 11 locations in India in the next four months.

The company will deliver HR Outsourcing (HRO) services including processes such as HR and payroll administration, benefits and pension’s administration and recruitment process outsourcing.

Serco’s deep understanding of the financial services market and predominant play in the Indian market combined with a strong culture of operational excellence will help them deliver superior offerings in this engagement and support the client in its growth strategy, company officials said.


“Our suite of innovative tools measure and improve HR/ business metrics that help organizations focus on strategic initiatives rather than managing transactional activities in HR operations,” said Bhupender Singh, CEO of Serco Global Services – Asia, Middle East and Australia (AMEA).

As per HFS Research, the global HR BPO market is valued at $42 billion as of 2013 with the Asia Pacific market at $3 billion.

Serco processes over 600,000 payroll records and some 80,000 resumes annually for corporate clients in the UK, Australia and domestic Indian market.

Recently Serco also won a  BPO contract from government departments in the UAE. The contract will provide shared services to over 50 government departments within the United Arab Emirates.

For this contract, the BPO has partnered with Abu Dhabi Systems & Information Center (ADSIC) and is expected to commence in First Quarter of 2014 and is for an initial term of four years. The deal will see Serco initially provide citizen contact and issue resolution management in the public services realm.

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