Rimhub in pact with speech and voice of customer analytics solutions provider CallMiner

Infotech Lead Asia: Rimhub, a provider of outsourced telecom BPO services, has tied up with CallMiner, a provider of speech and voice of customer analytics solutions for contact centers.

Rimhub and CallMiner customers will benefit as they can enjoy Eureka, a speech analytics platform and an outsourced service team, specializing in services designed to improve customer experience, reduce operating costs, and drive top line growth.

By offering Eureka contact analytics solution to its customers, Rimhub extends its value to those who operate on- and offshore call centers.

CallMiner’s Eureka solution is designed to improve contact center and enterprise performance through conversational analytics (text and speech analytics), enabling companies to access and review data from customers and agent interactions.

Eureka aims to improve agent performance and the process for customer engagements. Additionally, the technology works to enforce compliance, governance and manage risk. Eureka  scales to serve both large enterprise customers and smaller contact centers in technology, retail, financial services and collections, utilities, health services, communications, and travel industries.

“Through this partnership, Rimhub clients benefit from instantly identifying sales opportunities, up-sell and cross-sell opportunities, and customer retention issues,” said Srinath Narayan, CEO and president of Rimhub.

“Rimhub, committed to continually providing the latest technology platforms across our suite of BPO services, chose to partner with CallMiner in order to offer a cost-effective way for our customers to vastly improve their customer service centers in terms of operations, marketing, and costs,” Narayan added.

Kristen Mikovich, chief operating officer for CallMiner, said: “Partnering with Rimhub is a logical choice for CallMiner, as often customers in our target market prefer a turnkey outsourced solution.  Rimhub is well aligned with CallMiner’s ability to provide cost-effective, seamless solutions that aim to improve contact center efficiency and the bottom-line.

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