Onsitego Acquires Qdigi Services from Quess Corp to Strengthen Device-Care Business

Onsitego, renowned as India’s top device-care provider, has announced its acquisition of Qdigi Services from Quess Corp, a business services provider (BPO) in India. The Rs 80 crore cash-deal marks a significant move in the business of device protection and customer service enhancement.
QuessjobQdigi Services specializes in installation, repair, and maintenance services for leading OEMs such as Samsung, Apple, OnePlus, Xiaomi, and major online retailers like Amazon. With approximately 1400 employees and operating around 100 company-owned and over 200 franchise service centers, Qdigi has established a robust presence in the market.

The strategic alignment between Qdigi’s capabilities and Onsitego’s device protection business is evident. The acquisition is expected to enrich Onsitego’s customer service experience and pave the way for new avenues of growth, including collaborations with OEM partners and retailers for innovative market offerings.

As part of the deal, Onsitego will absorb the entire team and business operations of Qdigi, with a total cash consideration of INR 80 crore, subject to customary closing adjustments. Additionally, Quess Corp will secure a minority stake in Onsitego. The transaction is anticipated to be finalized over the next 2-3 months.

“Onsitego has distinguished itself in the protection plan business through superior customer service and a robust service network. The integration of Qdigi will enhance our service capabilities and offerings,” Kunal Mahipal, Founder & CEO of Onsitego, said.

“The consolidation aligns with our corporate structure simplification strategy,” Guruprasad Srinivasan, ED & CEO of Quess Corp, said.

“Joining forces with Onsitego will accelerate growth and enhance the service experience for our customers, building upon the foundation laid during our tenure with Quess,” Deven Sharma, CEO of Qdigi Services, said.

Onsitego, a subsidiary of Onsite Electro Services, stands as India’s leading device care company, offering extended warranties, damage protection, and AMC plans for digital devices and home appliances. With a widespread retailer network encompassing over 10,000 stores and coverage of more than 1.5 crore devices, Onsitego has solidified its position in the market. The company is supported by notable investors including Accel and Zodius.

Quess Corp, on the other hand, is renowned for its technology-enabled staffing and managed outsourcing services across various sectors. With a vast team of over 5,57,000 employees serving clients globally, Quess Corp Ltd has established itself as a key player in the business services domain.

Founded in 2000, Qdigi Services has been catering to the after-sales service needs of leading consumer electronics brands across India. Operating through multi-brand and OEM exclusive service centers, Qdigi serves over 2 million customers annually across 650+ towns in 25+ states.

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