NASSCOM today announced the top 10 BPM exporters in India for the fiscal year 2016.
Genpact leads as top exporter followed by Tata Consultancy Services and Wipro BPO in second and third places.
| Rank | Company |
| 1 | Genpact |
| 2 | Tata Consultancy Services |
| 3 | Wipro BPO |
| 4 | Infosys BPO |
| 5 | WNS Global Services |
| 6 | Firstsource Solutions |
| 7 | Hinduja Global Solutions |
| 8 | EXL |
| 9 | Aegis |
| 10 | HCL Technologies — Business Services |
Growing at a CAGR of over 8 percent, the BPM industry clocked revenue of $28 billion in FY 2016. With a share of over 25 percent of the total IT-BPM exports, the industry added 49,000 employees to its workforce, at a rate of 4.7 percent, taking the total no. of employees to 1,086,000.
“Automation, Digitalized processes and new business models are enabling the BPM sector to take a step forward in adopting a more strategic role as compared to being just another outsourcing platform,” said R Chandrashekhar, president of NASSCOM.
NASSCOM said the next wave of growth for the industry will come from increasing demand of technologies like advanced analytics, social media, mobility and other new technologies, driving demand for specialised services.
For the BPM industry to grow to $50 billion by 2020, the BPM Council has taken focused initiatives to enable this progress. The BPM Council has focused on rebranding and repositioning the industry from the supply and demand side respectively. The council is working on building a Centre of Excellence on data sciences and capacity development for emerging players and skill and talent.
