MyTVS, a car service network, has tapped Servion Global to deploy Avaya Aura contact center solution and IP telephony for its emergency roadside assistance vertical.
Servion deployed an Avaya Aura Contact Center solution coupled with an integrated ticket management system, and an agent desktop application to improve efficiency and productivity, resulting in positive customer experience.
“Organizations understand that product features are no longer sufficient to stay ahead of competition and are consequently turning to customer service,” said K Balakrishnan, MD and CEO, Servion Global Solutions.
After the deployment of contact center solution, MyTVS expects that its car customers will have a better experience across its different channels. These customers will not have to repeat any information in a cross-channel conversation.
“We expect to extend this solution to ensure that we understand customers completely from a 360 degree perspective. Our service will be more holistic and real-time aimed at WOW experience for the end customers,” said Sanjay Nigam, CEO and president, TVS Automobile Solutions.