MetLife in IT deal with CSC

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CSC reached in an IT deal with insurer MetLife to administer nearly seven million policies.

MetLife policies are comprised of select retail life and annuity closed block business. The closed block is defined as policies MetLife no longer sells.

CSC will provide call center, operations and IT support, as well as policy administration on CSC insurance processing platforms.

This agreement is the largest insurance BPS transaction of its kind in North America and further expands CSC’s strategic partnership with MetLife.

As part of the agreement, the IT vendor will offer employment to more than 1,000 MetLife employees in the United States and India.

These employees will support MetLife customers in the same or similar roles they have today. The employee transition will be completed by the end of 2016.

This agreement enables MetLife to streamline customer service for these policies, and expands CSC’s business process services (BPS) operations for insurance.

“Our strategic partnership with CSC enables us to simplify our operating environment while continuing to deliver a differentiated customer experience,” said Marty Lippert, executive vice president and head of MetLife’s Global Technology & Operations organization.

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