McKesson and Genpact Extend Partnership to Enhance Healthcare Finance Operations with Automation and AI

McKesson, a leader in healthcare services, and Genpact, a professional services firm, have announced the extension of their collaboration to enhance efficiency and automation capabilities within McKesson’s finance operations.
Genpact BPO officeThe strategic partnership will leverage advanced automation and AI solutions to drive operational excellence and innovation within the healthcare industry.

Building on a successful 13-year relationship, the collaboration aims to continue streamlining and standardizing McKesson’s finance processes. The partnership capitalizes on McKesson’s strategic vision, operational expertise, and enterprise strategy roadmap, combined with Genpact’s deep process knowledge and technological prowess. Over the years, the two companies have effectively introduced digitally-enabled automation and cutting-edge technologies to enhance the effectiveness and efficiency of McKesson’s finance operations.

The extended partnership will prioritize the advancement of the operating model, with a focus on scaling operating capabilities through digital initiatives and cultivating customer-centric approaches. By integrating automation and AI, the collaboration aims to drive sustainable operational improvements while adapting to the evolving demands of the healthcare sector.

Genpact’s partnership with McKesson has already yielded significant transformation, delivering improved finance capabilities with enhanced cost efficiency. This, in turn, has led to a heightened customer and partner experience, as evidenced by improvements in key metrics like the Net Promoter Score (NPS).

The healthcare landscape is undergoing rapid changes, and the partnership between McKesson and Genpact exemplifies a commitment to driving innovation and progress within the industry. By leveraging cutting-edge technologies and process expertise, the collaboration aims to contribute to the ongoing transformation of healthcare finance operations, ultimately leading to enhanced service delivery, improved customer experiences, and continued operational excellence.

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