LPO provider Integreon to expand presence in India

Legal Process Outsourcing (LPO) provider Integreon is set to expand its presence in India.

The company, a global provider of integrated legal, document, research and business support solutions, will expand its resources in India by 10 percent this year from the present 800 employees.

In 2012, the company’s India resource base rose by around 10 percent.

Integreon, which has LPO units in Mumbai and Noida (Delhi NCR region), is considering India as a major market for expanding its employee base.

Robert (Bob) Gogel, director and chief executive officer, Integreon, said: “Indian employees are highly qualified and committed to their profession. India is a great labor market for us. We see greater customer service from Indian facilities.”

Integreon’s Noida LPO center offers research and legal business support solutions. On the other hand, its Mumbai office provides legal, document and research services to global clients.

At present, Integreon does not work with Indian clients. Global expansion is prompting Integreon to expand presence in India. Recently, Integreon announced a 3-year contract with U.K. law firm Kennedys Law to deliver library and information services.

Integreon is also planning to expand in India by moving to larger facilities in both Mumbai and Noida.

However, acquisition is not on the radar of Integreon. “We prefer to expand our resources and train them than making acquisitions.”

The LPO provider faces 12 percent churn in India. According to Integreon CEO, the employee exodus is in line with the industry standard.

However, he observed one major trend in India which is not seen anywhere in the world.

He says there’s tremendous family pressure on Integreon’s employees. This is because of family’s huge expectation. After getting training or spending 2-3 years, these resources tend to move out due to family demands. This is despite the best facilities offered to them.

Besides India, Integreon has centers in China (Beijing), South Africa (Johannesberg), UK (Bristol and London), Japan (Tokyo), US (Boston, Fargo, New York and Washington DC) and Philippines (Manila).

Recently, Integreon has been recognized by the International Association of Outsourcing Professionals (IAOP) as one of the world’s best outsourcing service providers for law firms and corporations. Additional recognition was received from Gartner for electronic discovery and from Chambers and Partners for LPO.

Apart from India, Integreon is also expanding presence in China, among other markets.

Grail Research, a division of Integreon, recently appointed Gary Guo to its research business development team in China. The announcement coincides with an international expansion of Integreon’s business development team for legal and business services in the U.S., U.K. and Australia.

Brief profile of Robert (Bob) Gogel

Robert (Bob) Gogel has over three decades of experience as both a provider and purchaser of global outsourcing, technology and consulting services. He has been active in developing onshore, near-shore, and offshore service delivery centers for global organizations. He has worked with and for private equity firms, multinationals, and the public sector.

Baburajan K
[email protected]

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