iQor to invest $200 mn to build support service network

iQor, a provider of customer contact solutions and product support services, plans to invest $200 million in building service network in India.

iQor, which provides business process outsourcing and product support services in 17 countries, with 32,000 employees, did not share specific time frame for the investment.

iQor plans to nearly quadruple its network of brand-exclusive centers, which offer product support and technical assistance, in the coming months. By the end of 2015 iQor will be increasing its footprint to 115 locations in 109 cities and 22 states.

At present, the aftermarket services provider operates depot repair / refurbishment services at facilities in Manesar (Gurgaon), Mumbai, Kolkata and Bangalore, and company owned centers and on-site services in 82 cities and 17 states in the country. iQor also operates a 1,000-seat contact center in Delhi NCR.

Hartmut Liebel, CEO of iQor, said: “With infrastructure and staff already in place throughout the country, iQor is perfectly positioned to meet India’s increasing demands for skilled, immediate product support.”

The expansion will create 20,000 new jobs in 29 states. It will be opening two new repair depot hubs in Chennai and Hyderabad. This apart, growth will come from new walk-in service centers along with on-site services for some of the world’s foremost manufacturers of smartphones, tablets, desktop computers, notebooks, digital players and consumer products.

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