Infotech Lead India: iQor, a provider of customer interaction and outsourcing solutions, has set up its Customer Care Center of Excellence in Delhi, India, combining three existing facilities into one.
The new Center will employ nearly 1,200 agents providing customer care services, as well as high-value, non-voice processing solutions for clients around the world.
The facility will support clients for iQor’s intelligent Connection, Process, and Intervention solutions, which includes customer care, data processing, cloud-enabled FAO, and receivables management.
“This opening is very important for iQor,” said Norm Merritt, iQor’s President and Chief Executive Officer. “Despite current industry trends, we are bullish about customer care in India. By bringing more than seven years of experience in India under one roof, we can offer a new level of solution development and service delivery integration to our clients.”
iQor’s delivery approach brings together its cloud infrastructure and analytics expertise to allocate work strategies across its global platform in real-time.
iQor, which receives more than 1,000 applications each month in the Delhi NCR region, has expansion rights at its new facility, allowing it to scale immediately to meet changing client demands.
iQor will expand its global footprint in the United States and around the world in 2013, expanding or opening Centers of Excellence in Columbus, Ohio; Tucson, Arizona; Dallas, Texas; and in the Clark Economic Zone in the Philippines.