Infosys has won a deal from Essential Utilities, a water, wastewater and natural gas provider in the U.S., to deploy SAP S/4HANA and the SAP Customer Relationship Management and Billing for Utilities package.
Essential Utilities serves five million people across 10 states under the Aqua and Peoples brands.
Infosys and SAP Services and Support will implement SAP S/4HANA enterprise resource planning (ERP) system to co-design, bring innovation and provide early visibility into future product releases.
It will help Essential Utilities unify data across multiple siloed sources. The billing module will allow for newer billing mechanisms providing flexibility and insights on consumption patterns.
Infosys, as a digital transformation partner, will help Essential Utilities redefine user experience, enhance knowledge and operations assets, and reduce costs while delivering service excellence, says Ashiss Kumar Dash, SVP and segment head – Services, Utilities, Resources, Energy, Infosys.
Ruth DeLost-Wylie, SVP, Business Transformation, Essential Utilities, said “I am excited to be working with Infosys and SAP on the implementation of SAP S/4HANA and SAP Customer Relationship Management and Billing for Utilities.”
Brian Boshart, general manager of Regulated Industries Services, SAP, said this effort is building a foundation of credibility within SAP and in the broader Utilities market.”