Infosys announced a minimum three-year contract with UCAS, the admissions service for UK higher education.
The new technology contract, following a tender process, represents a major step in the relationship between Infosys and UCAS, focusing on delivering customer service experiences through greater automation, innovation and efficiency.
UCAS provides admissions and information services to students, schools, advisers, and higher education providers, offering over 30,000 courses to prospective applicants each year. The service delivers the single biggest infrastructure event within the UK education sector annually on results days every August.
UCAS supports approximately 700,000 applicants every year– with 60,000 more this year than in 2020, and current predictions suggesting there will be 1 million applicants to higher education in the UK by 2025.
Infosys will provide a range of digital services that will enable UCAS to develop the capabilities that connect learners to universities, awarding bodies, schools, and other organisations, built on a dynamic digital suite of systems able to rapidly respond to the evolving UK higher education sector.
Infosys will continue to concentrate on helping UCAS achieve its ambitious targets on lowering costs, optimizing, and enhancing services for students, delivering more robust security, and providing business-as-usual (BAU) services between legacy and new digital systems.
UCAS on Results Day on 10th August reported 1.5 million logins registration in UCAS Track (peaking at 2000 logins per second), 182,126 page views on the Career Finder tool, and UCAS teams supporting more than 11,000 students with queries on the phone or via social media.
