Technology outsourcing major Infosys has signed a 7-year IT services deal with CMA CGM Group, a container shipping company, to transform CMA CGM’s IT applications and improve customer service experience.
As part of the IT deal, Infosys will open a Delivery Center (DC) in Marseille for attracting and enhancing local expertise.
Infosys will also acquire CMA CGM’s Innovation and Delivery Center in Dubai, UAE, expanding its footprint in the Middle East.
Infosys will provide CMA CGM with the skills required to maintain its applications and develop its SAP projects. Infosys will also provide CMA CGM with new high value-added technologies that will improve its agility and responsiveness.
As part of its ongoing digital transformation, CMA CGM will use Infosys Nia’s artificial intelligence platform and its scalable automation platform, AssistEdge, to revamp its customer service, improve process execution and enhance internal performance.
“We will be helping CMA CGM leapfrog to the next-generation of software-led business innovation which is customer friendly, cost effective and flexible. Infosys is keen to leverage its logistics industry experience and assist CMA CGM with its business transformation journey,” said Rajesh Krishnamurthy, president and Head of Europe, Infosys.
