How Infosys machine learning platform is assisting clients?

Infosys CEO Vishal Sikka
IT services provider Infosys has launched Infosys Mana, a machine learning platform, to drive automation and innovation.

Mana, with the Infosys Aikido service offerings, lowers the cost of maintenance for both physical and digital assets.

Infosys CEO Vishal Sikka said: “AI is about leveraging technology to amplify people. We can automate the repetitive, mechanizable tasks; we can capture the knowledge and know-how across people and long-lived systems and bring this knowledge back inside the systems to drive more value.”

Infosys Mana is designed to capture the knowledge of people, and complex systems to simplify the renovation of core business processes in order to enable businesses to bring new user experiences leveraging technology.

Benefits to Infosys Mana clients

A company with a fleet of field engineers improved its individual productivity by up to 50 percent by utilizing the self-learning capabilities of the platform.

A telecommunications firm reduced entry effort of agents by up to 80 percent by automating order validation and removing the need for corrective processes.

A food and beverage manufacturer utilized Mana to assist sales managers in automating the sales planning processes by automatically resolving maintenance tickets of recurring issues. As the system self-learned, over time it provided solutions to known problems automatically, helping reduce the time required to provide a solution to a maintenance problem.

Johnson Controls will leverage Infosys tools and platforms to accelerate their automation journey. Jeffrey G Augustin, CIO of Johnson Controls, said: “Johnson Controls is building leading edge automation capabilities in partnership with Infosys to drive excellence and efficiency across the enterprise.”

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