Infosys clinches IT deal with Toyota Motor Europe for application support


Outsourcing major Infosys has signed an IT deal with Toyota Motor Europe for the provision of its Pan-European application support.

Toyota Motor Europe, a leading auto company, will benefit as moving to a managed service model for its application support will help it track and improve service levels across the portfolio.

Infosys did not disclose the size of the IT deal.

The Bangalore-based Infosys will deploy a managed service model, covering applications across a variety of Toyota’s operational areas in Europe, including core automotive processes (such as supply chain, manufacturing, sales, after sales and customer service) and corporate functions (including human resources and finance).

The 4-year IT engagement will enable automobile major Toyota’s IT employees to focus on business support and project development, in addition to supporting cost optimization, Infosys said on Thursday.

“Standardization, global delivery model coupled with scale, productivity benefits and continuous improvements will help optimize application management costs,” said Pierre Masai, chief information officer, Toyota Motor Europe.

Pierre Massai

This is not the first IT deal with Toyota Motor Europe.

Prior to this agreement, Infosys has been a key partner of Toyota Motor Europe for projects and transformation delivery services in various initiatives such as its Pan-European IT landscape transformation and connected car.

Infosys says its managed services model provides consistent service level agreements to support more than 150 applications across Europe. The deal is aimed at enhancing the customer satisfaction and experience of a Pan-European user base of employees, dealers and vehicle owners.

Cost optimization benefits that will help Toyota Motor Europe invest further in their application portfolio rationalization and other strategic initiatives, Infosys claims.

“Bringing consistency and predictability to the management of these will help Toyota reduce costs as well as improve service levels for its customers and employees,” said Nitesh Bansal, vice president and regional head Manufacturing, Europe, Infosys.

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