India accounts for over 37 percent of global BPO revenue, Genpact leads


Infotech Lead India: Despite the emergence of several alternative sourcing solutions, Indian BPO industry continues to maintain its leading edge accounting for over 37 percent of total global BPO outsourcing revenue, National Association of Software and Services Companies (NASSCOM) revealed today at the NASSCOM BPO Strategy Summit 2012 at the Leela Kempinski, Gurgaon.


The Indian BPO industry is developing future-ready solutions by following a verticalized approach by developing in-depth capabilities across verticals and creating customer impact through service delivery excellence.


India has recorded USD 16 billion in BPO revenues in FY 2012. The industry currently employs 876000. More than 500 companies deliver BPO services in India.


Genpact was ranked the No.1 BPO exporter in India, followed by Tata Consultancy Services (TCS) and Aegis BPO in the second and third positions respectively. Wipro holds the fourth rank in terms of BPO revenues in FY 2012.

“The BPO industry in India continues to remain strong and vibrant amidst the impact left behind by the recent economic gridlock and has been rapidly transforming itself from business process outsourcing to business process management; which is the single most critical factor that has helped the industry buck the global trend and maintain its leadership position across the globe. The industry has been able to successfully position itself as a partner to customers and changed the way service is being delivered and create a broader impact on clients,” said Som Mittal, president, NASSCOM.


Big Data is the next big thing that will help the BPO industry move forward. According to a report by NASSCOM and CRISIL, the Big Data ecosystem will continue to evolve over 2012 -2013 through sustained investments to strengthen existing technologies & building strong talent pool.


Big Data industry is characterized by technological advancements, niche startups, and large number of M&A’s and is gaining traction in India, with IT services/Analytics providers offering business centric solutions. The Big Data industry in India is expected to grow from USD 200 million in 2012 to USD 1 billion in 2015, at a CAGR of over 83 percent.


The growth of the Global Big Data market opportunity has been instrumental in broadening the scope of BPO services and is estimated to grow at 45 percent annually CAGR to reach USD 25 billion by 2015, from the current size of about USD 8 billion.

Top 15 BPO exporters in India for the year 2011-12




Company Name
1 GENPACT India Pvt. Ltd
2 Tata Consultancy Services BPO
3 Aegis Ltd
4 Wipro BPO
5 Firstsource Solutions Ltd
6 Aditya Birla Minacs Worldwide Ltd
7 WNS Global Services (P) Ltd
8 Infosys BPO
9 Serco Global Services Ltd
10 EXL Service
11 Hinduja Global Solutions Ltd
12 HCL Technologies Ltd. – Business Services
13 Hero Management Service Ltd
14 MphasiS Ltd
15 Syntel Ltd


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