IT vendor Huawei has unveiled eSpace Contact Center solutions — with SAP certification — for enterprises, offering Web-based customer services focusing on applications, such as social media, remote desktop, whiteboard, file transfer, and annotation.
Certified for SAP(R) Customer Relationship Management (SAP CRM), eSpace Contact Center empowers customers to move toward a customer contact center architecture, offering sales, marketing, and service information and insights and providing customer experiences, enhanced customer interaction, etc.
eSpace Contact Center V2 integrates with SAP CRM and the Huawei contact center platform, providing a multi-channel access gateway to interactive channels for customers, including voice, Web, and SMS. Huawei eSpace Contact Center offers innovative,
Companies that use Huawei eSpace Contact Center together with SAP CRM as the foundation for their contact centers can experience an outstanding customer experience.
InfotechLead News Team