BPO major Genpact has unveiled the global center of excellence in Jaipur as part of Cisco’s Lighthouse City project.
Genpact will utilize technologies such as robotic process automation, machine learning, advanced visualization, and Internet of Things (IoT) to create applications that will be integrated into the operations of the smart city.
Cisco has identified Jaipur in Rajasthan as the first smart and connected Lighthouse City in South Asia, in addition to cities in other regions, including Hamburg, Germany, Barcelona, Spain, and Adelaide, Australia.
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The Center will serve as an innovation lab for Genpact and its partnering technology firms to test and deploy the smart technology advances from Cisco to help Jaipur become a smart city.
“Our commitment with Cisco lighthouse initiative in Jaipur is to help the state develop an ecosystem of talent, entrepreneurship, and innovation to drive growth, generate jobs, diversify the economy, and support sustainable growth,” said John Chambers, executive chairman of Cisco.
Genpact is using data from Cisco’s Smart+Connected Digital Platform (CDP), Cisco Connected Mobile Experiences, and Cisco Video Surveillance Manager Solutions to develop analytics-driven technology applications in the center.
These applications are designed to enhance the quality and performance of urban services, allow the government to engage effectively with its citizens, and provide real-time responses to operational challenges for these services.
Genpact’s first Smart City applications include real-time identification of vacant parking slots in the city, foot fall forecasting for timely optimization of promotional events, visitor pattern identification for public campaign efficacy, and real-time way-finding and tourist recommendations.
“Genpact is excited to combine Cisco’s Smart City technology platform with our analytics expertise, and apply it to improve the everyday lives of the people who live and work in this city,” said NV Tyagarajan, president and CEO of Genpact.
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