BPO major Genpact has launched its new Business Process as a Service (BPaaS) platform, Order Management (OM) as a Service – in partnership with OmPrompt, a cloud-based provider.
Order Management (OM) as a Service from Genpact assists enterprises to design, transform, and run order management to enhance end customer experience.
The BPaaS OM platform, which offers consulting and analytics, combined with Genpact’s System of Engagement technology and global delivery, leverages two Genpact solutions: the Smart Enterprise Process (SEPSM) framework and its customer experience framework.
Genpact said OM BPaaS platform provides a cost-effective alternative for technology improvement, allowing organizations to dramatically increase productivity and cut costs, delivered within a short timeframe. Genpact offers the service in a pay as you use model, and clients can select automation only or automation combined with BPM, consulting, or analytics.
Genpact currently has dozens of OM clients in various industries including consumer packaged goods, life sciences, high tech, and manufacturing. Genpact’s BPaaS OM platform provides consulting and analytics offerings to help companies measure, improve and sustain best-in-class levels of on-time and in-full orders.
“Genpact’s Order Management (OM) as a Service provides an advanced operating model that improves customer service, increases sales effectiveness, enables process efficiencies, and reduces business risk,” said Shantanu Ghosh, senior vice president and business leader, CFO Services, Genpact.