Genpact Collaborates with GE HealthCare to Transform Leasing and Lending Operations

Genpact, a global leader in professional services that drive business transformations, has revealed a multi-year agreement with GE HealthCare aimed at revolutionizing and managing its leasing and lending operations in the United States.
Genpact BPO officeThis partnership harnesses Genpact’s advanced digital technology solutions, notably its business-process-as-a-service (BPaaS) operating model, to enhance GE HealthCare’s capabilities for customers seeking new medical equipment through the company’s existing range of equipment loan and lease offerings. Genpact’s BPaaS model is seamlessly integrated with its AI-powered platform, Genpact Cora, providing an adaptable and agile solution tailored to meet GE HealthCare’s specific requirements.

Distinguished by its open architecture, this innovative solution incorporates generative AI and other cutting-edge digital technologies. The adoption of this platform empowers GE HealthCare with access to essential business benchmarks, invaluable insights, key performance indicators, and the flexibility to incorporate upgrades and enhancements that cater to evolving market dynamics and customer expectations.

“Rapid innovation in the healthcare industry compels leaders like GE HealthCare to continuously evolve their operating models, driving efficiencies and value beyond financial outcomes. We take pride in our longstanding history of co-innovation with GE HealthCare,” Anil Nanduru, Global Business Leader for High Tech and Manufacturing at Genpact, said.

The partnership stands to significantly benefit GE HealthCare’s US-based customers by leveraging Genpact’s extensive domain expertise in healthcare and life sciences, along with its proficiency in leasing and financial services. This collaboration ensures customers gain access to specialized insights and knowledge in equipment finance, portfolio management, and customer operations support.

The Genpact-GE HealthCare collaboration exemplifies a commitment to innovation and excellence, aimed at redefining the landscape of healthcare equipment financing and customer service delivery.