Genesys to buy Echopass to enhance cloud contact center presence

Customer engagement and contact center solutions provider Genesys is set to buy Echopass Corporation.

The company did not reveal financial details.

Based in Pleasanton, CA. Echopass has several clients which are among the largest cloud contact center deployments in the world.

The acquisition will add to the 1,250 existing Genesys cloud customers establishing Genesys as the market leader in cloud-based contact centers.

“Working with Genesys, Echopass pioneered this flexible deployment model with companies who understand that customer engagement is the most critical aspect of their business,” said Paul Segre, CEO of Genesys.

Paul Segre Genesys

Earlier this year, Genesys launched a comprehensive cloud solutions for contact centers and customer engagement. Genesys cloud solutions for small and mid-sized organizations are designed for rapid deployment, while contact center solutions for enterprises are scalable and customized.

The acquisition addresses the needs of enterprises which experience both dynamic changes and tremendous customer engagement opportunities.

The Echopass platform, which has incorporated Genesys software since 2000, brings unprecedented scale to the Genesys platform cloud offering for large Enterprises, including State and Federal Governments supporting thousands of agent positions.

“Echopass has a proven record of providing services for large enterprises who demand a reliable and secure platform. The future is about choice and flexibility to enable our combined client base, whether they want it on-premise or in the cloud, to meet the demands of their customers,” said Vin Deschamps, CEO of Echopass.

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