Genesys will host its customer experience summit CX17 in Indianapolis, Indiana, during May 22-25.
The event will bring together thought leaders and Genesys customers. CX17 will also become a platform to share best practices and gain insights into the latest CX market trends.
PayPal Vice President, Service Delivery & Engineering Dar Andrews will share his thoughts on digital transformation in banking with Genesys’s omnichannel contact center solution PureEngage.
Most recently BPO major Sutherland has deployed PureEngage to provide improved CRM integrations, enhanced IVR and workforce optimisation capabilities.
Rose-Hulman Associate Director for Operations and Education, Lindsay Hull, will speak on Genesys customer experience platform with PureCloud.
Outsourced contact center provider Gestcom recently deployed PureCloud, replacing an on-premise telephony system.
Genesys Presdient Tom Eggemeier, CEO Paul Segre, Executive VP of global sales and field operations Mark Turner are some of the scheduled speakers at the event.
Alongside, Cielo CRM Director Nicolas Alfredo Wsevolojskoy, Philips solutions architect Prabhakar Rajasekar, Executive Director of Fortune MPW summits and Live Content Pattie Sellers will also share their thoughts.
