Infotech Lead India: Convergys’ Q1 2013 revenue declined to $494 million compared with $498 million in the same period last year.
The BPO major’s operating income rose 4 percent to $37 million from $35 million in the same period last year.
Net income of Convergys increased to $30 million in Q1 2013 from $26 million in the same period last year.
Andrea Ayers, president and CEO, Convergys, said: “Broad-based growth with existing and new clients nearly offset expected headwinds from legacy technology migrations and client volume fluctuations in the quarter. Our investment in quality service delivery, global capacity and sales success is driving solid execution, and we continue to anticipate revenue growth and profit improvement for the full year.”
The company has completed the acquisition of Datacom’s Southeast Asia contact center business.
2013 Business Outlook
Convergys expects growth in revenue and profit growth in 2013 compared with 2012. Its revenue is expected to exceed $2,055 million revised from prior guidance to exceed $2,045 million.
Convergys’ adjusted EBITDA is expected to exceed $248 million, improved from prior guidance to exceed $245 million.
The BPO company expects second-half 2013 results to exceed first-half 2013 results.