Convergys said it posted revenue of $674 million (–7 percent) with operating income of $35 million and net income of $30 million in Q1 2018.
Convergys CEO Andrea Ayers said financial results were impacted by the significant volume fluctuations with a few of its largest clients in the communications and technology industries.
Convergys revenue fell 15 percent in communications business. Convergys revenue dropped 5 percent from technology business. Convergys revenue dropped 4 percent from financial services.
Convergys revenue rose 15 percent from retail business.
| Communications | $287.2 | $336.8 | (15 | )% | |||||
| Technology | 148.9 | 156.5 | (5 | )% | |||||
| Retail | 76.4 | 66.4 | 15 | % | |||||
| Financial Services | 74.7 | 77.9 | (4 | )% | |||||
| Healthcare | 51.4 | 51.4 | — | % | |||||
| Other | 35.6 | 38.6 | (8 | )% | |||||
| Total Revenues | $674.2 | $727.6 | (7 | )% |
Convergys said it implemented actions to streamline operations and position the company for profitable growth and value creation. It has made investment in voice and digital solutions to deliver brand-differentiating customer experiences for clients.
