Convergys acquires contact center company Datacom

Infotech Lead India: Convergys will acquire Datacom, which has contact center operations in Kuala Lumpur, Malaysia, and Manila, Philippines.

The employee base of Convergys is around 77,000, while the New Zealand-based Datacom has 4,300 people. Datacom has reported revenues in excess of NZ$785 million.

Convergys did not disclose financial details of the acquisition.

Datacom and Convergys expect to close the transaction as soon as practicable. The acquisition will be accretive to Convergys’ 2013 earnings.

Datacom will add 15 Asian languages to Convergys’ language capabilities and approximately 1,000 employees, working in three Southeast Asia contact centers, to Convergys’s global operations. The integration of the two organizations is expected to take between six and nine months.

The addition of Datacom’s contact center operations is in line with Convergy’s acquisition strategy, allowing to expand language capabilities and global footprint.

“It also enables us to forge new relationships with the prominent technology companies that Datacom now represents, and provides additional opportunities for growth,” said Andrea Ayers, Convergys President and CEO.

Jonathan Ladd, Datacom Group CEO said, “Datacom has built a multi-site, multilingual Asia BPO business servicing a suite of long-term blue chip clients.”

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