Cognizant has won a technology deal from Centrica, a leading energy services and solutions company, to manage the SAP deployment supporting its UK operations.
Centrica provides energy supply and services to 10 million business and residential customers in the UK, making its SAP enterprise system one of the UK energy industry’s most substantial SAP deployments.
Cognizant will enable Centrica to streamline business processes and respond quickly to market and regulatory changes, improving operational efficiency as well as user experience. Centrica’s customers will benefit from upgrades in account management processes, with better insights on energy use and managing tariffs, highly personalized offers and a smoother onboarding process for new services.
Darren Miles, CIO, Centrica, said: “Cognizant has been a trusted, insightful partner in our journey over many years as we have evolved to improve our business efficiency and transform our customer-facing offerings to deliver more personalized and engaging customer service.”
Since 2005, Cognizant has provided Centrica with a broad range of consulting, data, cloud and digital engineering services, Rob Walker, Managing Director, UK&I, Cognizant, said.
Cognizant will leverage multidisciplinary teams and its expertise in DevSecOps methodology to consolidate and manage Centrica’s SAP environment, addressing the need for agility, speed and infrastructure security.