Technology outsourcing company Cognizant announced its digital transformation deal with Hills Limited.
Hills, a distributor of technologies with a strong presence in security, audio-visual, communications and health markets, is undertaking digital transformation, to revitalize the company’s e-commerce business, improve core business processes, customer engagement, and operational efficiency.
Cognizant will develop an e-commerce platform that will provide the customers of Hills with 24×7 real-time inventory and self-service capabilities, including customer statements, invoices, pricing, online payments, and delivery information.
The US-headquartered Cognizant said it will implement a managed service model to enable Hills to improve operational agility and lower costs, while re-deploying savings to fund investments in innovation for growth.
Hills, which is embarking on a digital transformation journey, wants its staff to engage more with customers and vendors, and create a stronger platform to promote vendor products.
“The digital experience is critical to transform Hills from a product-centric to a customer-centric company. It’s an enterprise-wide transformation that will see Hills exit third-party supply chain arrangements early next year, to take control of our own supply chain,” said David Lenz, chief executive officer at Hills.
Hills will be improving warehousing and dispatch processes to create a better buying experience, tailored specifically to the B2B market.
“We improve consumer experiences with solutions that integrate human behaviour insights, digital strategy, design services, analytics, IoT services, cloud applications, and interactive content,” said said John Burgin, head of Australia and New Zealand at Cognizant.