Cognizant announced that it has been selected by Riyadh International Catering Corporation (RICC) as a strategic partner to enable McDonald’s restaurant chain in the Kingdom of Saudi Arabia (KSA) to become a digital enterprise, transforming customer experience and service agility.
RICC owns and operates McDonald’s in the Central, Eastern and Northern regions of the Kingdom under developmental license from McDonald’s Corporation of Delaware, US. RICC has 154 quick-service restaurants and plans to expand its footprint to more than 200 outlets by 2020.
To help RICC meet the demands of rapid business growth, Cognizant will leverage its deep digital business, technology and restaurant industry expertise to design and build an enterprise planning and management platform, Cognizant said.
Using SAP Success Factors and ECC software, the platform will be built to provide RICC with real-time visibility into day-to-day operations and quality control across all its outlets in KSA.
As part of the engagement, Cognizant will simplify and standardize key supply chain, food and workforce processes, making them flexible and responsive to business demands.
Cognizant will also enable RICC to harness customer and operational intelligence to drive faster, more informed decision-making, and optimize customer experience, speed-to-market, business throughput, and return on assets.