Cognizant analytics helps Lexmark to enhance quality control

Cognizant announced the implementation of its digital thread technology-based information framework for Lexmark, a global supplier of imaging solutions, technologies, and managed print services.
Cognizant employees
This enhancement to Lexmark’s digital capabilities portfolio has earned Lexmark the 2020 Forrester / InfoWorld Enterprise Architecture Award, recognizing the Lexmark Enterprise Architecture team for its strategic leadership, concrete business impact, and vision for enabling digital transformation.

The digital thread technology framework has provided Lexmark with predictive analytics and enhanced visibility into the quality control of its products. This additional insight enables Lexmark to make better and faster decisions about its products.

Lexmark anticipates improving product quality; supporting service issue triage, mitigation, and root cause analysis; optimizing fleet refresh; and preventing revenue loss to grey/black market and bid abuse.

“Lexmark understands the benefits that digital can bring to legacy platforms, which Cognizant is focused on delivering. Through our collaborative efforts to analyze valuable product data, we are helping Lexmark deliver the speed, efficiency, and quality their customers expect,” Rajeev Saraf, head of Retail, Consumer Goods, Travel & Hospitality at Cognizant, said.

“We recognized the value in being able to “close the loop” on data and analytics across the lifecycle of our hardware and supplies, correlating data from product design through manufacturing, distribution, and operations – all the way to decommissioning,” said Tom Eade, chief information and technology officer at Lexmark.

Cognizant has worked with Lexmark to help the company digitally transform its enterprise architecture organization from technology strategists to an outcome-driven organization for improved products and services.