CareFirst selects Infosys to support IT operations

Infotech Lead India: CareFirst BlueCross BlueShield has selected Infosys to support its IT operations.

Infosys Public Services, a U.S.-based subsidiary of Infosys, will also provide application development and other support services to CareFirst

As part of a new managed services deal, Infosys Public Services will support CareFirst’s IT area to help create a cost-effective delivery model.

“Our experience in the health care industry and service delivery processes will assist CareFirst with IT support services to continue providing more affordable, patient-centered health care,” said Eric Paternoster, CEO, Infosys Public Services.

CareFirst, an independent licensee of the Blue Cross and Blue Shield Association and a not-for-profit health care company, aims to reduce costs and achieve efficiencies in application support during the three-year contract term.

Infosys Public Services will also set up a facility within its newly established delivery center in Rockville, Maryland to service the contract.

The agreement will allow CareFirst to consolidate IT support services currently managed by multiple vendors.

Harry D. Fox, CareFirst Senior Vice President, Technical and Operational Support, said: “The IT demands on CareFirst and on the health care sector as a whole are growing in scope and complexity. This move to managed services will help us better meet consumer, provider and market needs as the health care industry evolves and shift CareFirst associates to key strategic projects.”

Infosys Public Services will support business areas across CareFirst with the goal of managing anticipated capacity growth and increasing the ability of the IT organization to implement new business requirements and projects faster.

Infosys is facing a tax demand of $106 million from the Indian Income Tax department for 2009 fiscal. Infosys is already contesting additional income tax demands of $214 million for four fiscal years beginning 2005. The software exporter will take legal recourse against the fresh tax demand notice as well.

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