Leading BPO firm Capgemini has bagged a $79 million IT services contract to help the Texas Department of Information Resources (DIR) to expand the adoption of emerging technologies.
Capgemini has earlier worked with DIR under a five-year agreement as the Multi-sourcing Services Integrator (MSI) to standardize DIR’s IT infrastructure processes, operations, and management of the Data Center Services (DCS) program’s service providers.
Capgemini, as per the new 4-year IT outsourcing deal signed, will evolve the MSI model to help DIR customers better serve Texas constituents by providing efficient and cost-effective IT solutions to meet accelerating technology demands.
“Capgemini succeeded in consolidating our data center and optimizing operations, which improved service delivery and customer satisfaction,” said Todd Kimbriel, chief information officer (CIO), Texas Department of Information Resources.
“Capgemini understands how digital technologies are impacting IT services. This new MSI model is again challenging state government IT to rapidly respond to evolving technology changes and to better meet constituents’ needs and expectations,” Todd Kimbriel said.
Capgemini, according to the new technology sourcing deal, will implement automated and digital platforms, allowing DIR customers to select from an ecosystem of service providers for IT services that are managed by Capgemini.
This modern and digital shopping experience meets the business needs of both DIR and its customers by focusing on customer experience, analytics, automation, growth, security, tools and integration, service quality and cloud.
Mark Stein, head of Service Integration in North America at Capgemini, said the new MSI model will help IT functions in state, local, municipal, and higher education entities become more nimble and able to provide the right IT solutions as customer needs evolve.