Hinduja Global Solutions (HGS), a business process management firm, announced it is looking to hire up to 250 remote customer service representatives in Quebec to support the ongoing growth of its Canadian entity.
HGS will be offering local expertise to Quebec companies who want to stand out in the area of customer service.
In Canada, HGS has had customer service representatives working from home for over 10 years now, using a platform developed exclusively for the needs of their main business clients, the company said.
“Speaking as a proud Quebecer and having worked in the industry for over 15 years, I know the importance of local talent. Hearing a familiar voice on the other end of the phone makes a world of difference to the customer,” said Steven Belham, director of Client Services for HGS.
The HGS work-from-home program is designed to make employment more accessible to people living in rural communities, as well as parents, employees with mobility issues and anyone looking to reduce their commute times, Belham added.
On top of enjoying the benefits of working from home, HGS employees are considered full-time, permanent employees, rather than independent subcontractors, meaning that they receive competitive salaries and benefits, including health, vision and dental insurance, as well as paid training and bonus and incentive opportunities.
In addition to being one of the strongest trends in the current job market (remote working), the HGS model makes working from home accessible, affordable and easy, as the company provides the computer and equipment, as well as video-enabled training and support. Work from home employees simply need to have a high-speed internet connection and private office space.
In addition to the 250 frontline workers, HGS is looking to fill management positions, including a new Human Resources Manager, who will be responsible for managing and coordinating employees for the continual growth of the company in Quebec.
Individuals interested in applying are invited to visit the website JoinHGS.com for further details.