T-Systems is set to offer Contact Center as a Service (CCaaS) – powered by Avaya — to meet the demand from businesses for customer experience management solutions from the cloud.
European enterprises will benefit from the T-Systems CCaaS as it will provide better flexibility to meet changing business demands, such as those arising from seasonal fluctuations, marketing campaigns or M&A activities.
Opex-based, utility pricing enables enterprise customers to ensure pay for use package without the minimum contract periods and high usage needs.
Avaya in a statement said that T-Systems will host Avaya Aura contact center software at its data center in Germany.
As part of its cloud offer, T-Systems will provide customers with application and service management, data protection and security.
“The collaboration between T-Systems and Avaya provides that flexibility with market-leading customer experience management technologies in a Cloud-based service model that enables businesses to pay as they grow,” said Joe Manuele, vice president Global SI/SP Alliances and Cloud, Avaya.
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