Atos has launched the Atos Virtual Assistant (AVA) leveraging an artificial intelligence engine to automate and expand IT Service Desk offerings.
Built on a partnership with CogniCor, a Barcelona-based innovative AI company, AVA is designed to transform user support as more clients move into adopting a digital environment.
Tailored for Atos’ customers, AVA delivers machine learning capabilities in the Cloud, and enhances the end-user experience by automatically answering IT service desk and data center requests in record time through a virtual agent.
In addition to solving client issues, AVA also anticipates what may occur in the future based on collected trend data such as IT tickets, FAQ and guide books as well as user-generated content.
As a result, AVA helps reduce time-to-answer and improves service desk efficiency through a higher quality contact with deep knowledge of key customer issues and the steps needed to resolve them more quickly.
“Among all our AI partners, CogniCor’s platform has the perfect match to Atos’ portfolio of digital workplace services,” said Michael Kollar, Senior Vice President, Chief Digital Officer and Global Head of Cloud Engineering for Atos North American Operations.
Leveraging its capabilities in deploying enterprise virtual agents using machine-learning, cognitive methods and Natural Language Processing (NLP), CogniCor will serve as a co-innovation partner with Atos to deliver additional AI solutions for Atos’ customers that enhance the user experience by automating processes where possible.
Integrated within Atos Digital Transformation Factory , AVA is currently available for all Atos customers.
