Aspect adds new workforce management solution to improve productivity

Aspect Software has come out with its cloud-based workforce management solution that helps to turn unproductive work time into productive time.

The solution, Aspect Active Assignment makes sure that maximum intraday staffing and important management decisions are taken in real-time, leading to increased employee performance.

The key features of Aspect Active Assignment is that it takes care of workforce by making automated, optimal adjustments to gauge volume, taking out productive time from many short breaks with no compromise in customer experience.

Besides, it keeps an eye on service levels per queue in real-time and gives work to agents by removing them from the queue.