Aegis expands Malaysian BPO capacity to 1,600 from 1,000 employees

IT outsourcing vendor Aegis has increased its capacity in Malaysia from 1,000 to 1,600 employees across its experience center in Kuala Lumpur, Malaysia.

Aegis said the expansion follows the acquisition of Malaysia based Symphony BPO in March 2014.

The expansion will enable Aegis to address the needs of its client base across telecom, travel and BFSI verticals. Aegis assists in giving support for multi-channel Customer Lifecycle Management to enable them to better optimize their customer experience management.

“Our strategic expansion in Malaysia is focused around penetrating newer markets and augmenting existing capabilities,” said Sandip Sen, global CEO, Aegis.

Aegis Malaysia provides local presence, commitment, industry knowledge, flexibility and ability to collaborate with the client’s ecosystem encompassing their end customer experience management, the company said.

InfotechLead News Team