Bengaluru International Airport has signed an agreement with technology outsourcing Accenture to set up a co-innovation centre that will help incubate and develop digital solutions to create an airport of the future.
The co-innovation centre, that will be located at the airport, will help Bengaluru International Airport (BIAL) in improving travellers’ journey and create new revenue opportunities.
“BIAL is moving forward into the next phase of its digital transformation journey. In today’s digitally agile world, customers expect us to be completely aware and in tune with their needs to enable more intelligent interactions,” said BIAL Executive Director and President Hari Marar in the statement.
Accenture will help the international airport embrace the digital shift and build better experience that will continue to transform airport’s culture and enhance the customer’s airport experience by introducing innovative and interactive digital solutions.
“The digital, on-demand economy has changed customer expectations across industries, and is creating brand new opportunities for airports at the center of the global travel experience,” said Anindya Basu, country managing director, Accenture in India.
“We are excited about joining BIAL in its digital innovation journey, helping deliver a frictionless travel experience to today’s digitally savvy consumers,” Basu said.
Accenture said the co-innovation centre would involve startups from BIAL and Accenture’s networks.