IT services vendor Accenture will supply finance and accounting (F&A), human resources (HR), and procurement business process outsourcing (BPO) services to Diebold for its transformation strategy.
Accenture will create a global service delivery model for F&A, HR and procurement operations that enhance the quality, controls and efficiency of Diebold’s business processes.
Diebold will be able to establish standardized controls, improve operational transparency, lower spending, and reduce costs.
Diebold is trying to strengthen its business controls and processes to help execute its multi-year, Diebold 2.0 transformation as part of its long-term transformation strategy.
In F&A, Accenture services link the procurement and financial departments (procure-to-pay), receive and process customer sales (order-to-cash) and aggregate existing financial and accounting data (record-to-report) to improve efficiencies, controls, quality and service.
In addition, Accenture will provide analytical capabilities and technology that provides data-driven insights into service performance, global processes and customers.
Accenture will deliver business process services in recruitment, employee support, data and workforce/benefits administration that improves efficiencies, service quality, and employee self-service and satisfaction. As part of this, Accenture will provide analytics that create on-going insights into HR operations.
In addition, Accenture provide business process services in procurement analytics and procurement operations, as well as indirect spend, to reduce cost, improve compliance, operational quality and enhance supplier analytics.