Accenture presents new virtual-assistant bots for healthcare biz

Accenture announced the addition of Ella and Ethan, two interactive virtual-assistant bots that use artificial intelligence (AI) to make recommendations for the global healthcare industry.
Accenture AI bot
Life sciences companies, patients, health care providers (HCPs) and caregivers can improve a patient’s health and overall experience. The bots are part of Accenture’s Salesforce Fullforce Solutions powered by Salesforce Health Cloud and Einstein AI, as well as Amazon’s Alexa.

Accenture Intelligent Patient Platform, a digital health solution, supports patients throughout their healthcare experience, from participation in clinical trials through managing treatment and wellness.

Ella is a virtual care assistant for patients that provides medication reminders, vitals tracking and appointment scheduling. This information enables life sciences companies to provide patients with a personalized, interactive way to manage their health and engage with their care team members.

Ethan is a virtual service assistant for health care providers that enable life sciences companies to help HCPs more easily engage with patients, better monitor their health activity, and coordinate with other care team members.

“With the inclusion of these new AI capabilities, the Accenture Intelligent Patient Platform continues to expand the value of using analytics and collaborative technologies to support the healthcare industry’s goal to deliver better outcomes,” said Tony Romito, managing director, Accenture Life Sciences.

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