Accenture has tied up with IPsoft to launch Accenture Amelia practice to assist its clients to invest in artificial intelligence.
As per the deal, Accenture will use IPsoft’s Amelia platform to develop strategies, solutions and consulting service offerings.
Accenture, a top IT service provider, aims to assist its clients for the deployments of virtual agent technology. The main focus of Accenture will be industry verticals such as banking, insurance and travel.
IDC says content analytics, discovery and cognitive systems software market will grow from $4.5 billion in 2014 to $9.2 billion in 2019.
Accenture’s Technology Vision 2016 says 70 percent of corporate executives are making significantly more investments in artificial intelligence related technologies than two years ago, with 55 percent stating that they plan on using machine learning and embedded artificial intelligence.
Enterprises are already engaged in integrating Amelia into their businesses. For example, a global oil and gas company has trained Amelia to help provide a prompt and more efficient way of answering invoicing queries from its suppliers.
A European bank has completed a deployment of Amelia within the IT function, equipping the cognitive agent to take action a mere 45 days after project start.
A large US-based media services organization taught Amelia how to support first line agents in order to raise the bar for customer service.
A global bank intent on seizing first-mover advantage in its digital strategy has tested Amelia’s ability to support its network of mortgage brokers by providing guidance on policy details.
editor@infotechlead.com
