Technology outsourcing company Accenture has bagged a deal from the Finnish Immigration Service (Migri) for digital transformation of operations.
Migri aims to improve the overall customer experience and introduce digital self-service options for citizens accessing services related to immigration, residency, refugee-related matters and Finnish nationality by investing in the latest digital technologies.
Accenture will support Migri to enhance its digital capabilities to manage user service requests. In addition, Accenture will help Migri reduce costs and review how the agency streamlines its internal processes, including how information is shared internally and externally with other agencies and state authorities.
“Despite operating in a highly challenging environment, we continue to deliver improvements in the productivity of the Finnish Immigration Service,” said said Vesa Hagstrom, Finnish Immigration Service Development Director.
Accenture said the Smart Digital Agency program will examine the role of technologies such as analytics, artificial intelligence, machine learning, robotics and intelligent processing services in improving its digital capabilities. Accenture will test these technologies in a phased manner over the next few years (2016-2020) for Migri.
“The Smart Digital Agency program is our roadmap for continued service transformation, involving organizational, process and workflow, and technological change to ensure that our employees have access to the best digital tools and technologies to enable them to deliver the highest possible level of service to our customer groups,” Hagstrom said.
Accenture already provides Migri with application development and maintenance services for its electronic case management system (UMA), the inter-authority system used for managing all immigration processes in Finland.
Finnish Immigration Service and other government departments including the Finnish police, the Finnish Border Guard and Finnish Missions Abroad, is already utilizing UMA.
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