Lenovo announced a partnership customer management and business process outsourcing service provider Atento, to enhance its relationship with consumers and businesses.
The new operation will take place in the city of São Paulo and will have a team of professionals within the industry.
Lenovo said the agreement includes services focused on technical support, sales, back office and care for Consumer and Smart Device products.
All of them managed through a complete digital platform, including chat, email and social media, in addition to the traditional telephone service.
To support Lenovo´s B2B operations, Atento will provide a complete platform to manage maintenance and Brazilian government agencies contracts, among others.
According to Lenovo’s Ricardo Tiltscher, Director of Services & Customer Experience for Lenovo Brazil, the alliance with Atento strengthens the company’s commitment to always provide the best service to its customers and partners.