Infosys helps Anglian Water manage unstructured data

Infotech Lead India: IT major Infosys announced Anglian Water has selected the company as its new consulting and technology partner.

Mukul Gupta, vice president and head of Energy, Utility and Services in Europe at Infosys

Anglian Water is working with Infosys to transform its knowledge management systems as part of a data management overhaul to improve employee and customer communications and collaboration. This is becoming important as unstructured data sources from social media become integrated into the system.

Infosys has designed and deployed a new Enterprise Content Management system that will improve workflow management by ensuring staff have access to up-to-date information and removes duplication of materials.

The system will power Anglian Water’s intranet portal, Hawk (Harnessing Anglian Water Knowledge), in addition to supporting the creation of reliable reports and submissions for the water industry’s regulators. By integrating structured and unstructured data sources into one user-friendly portal, Anglian Water will have a unified view of information and be able to respond faster to business and customer needs.

The system uses a unique combination of Microsoft SharePoint and Open Text Livelink technologies, the first implementation of its kind in the UK.  Bringing together these complementary tools lets Anglian Water create a new corporate information structure (or taxonomy) to modernize the way its employees store and share information.

The program includes making the refreshed Hawk portal available to over 4,500 Anglian Water employees on a variety of devices, and the migration of over one million documents. Anglian Water and Infosys will continue to develop the Hawk system by bringing in additional content and data feeds which will also include social media, GIS and SAP integration.

Mukul Gupta, vice president and head of Energy, Utility and Services in Europe at Infosys said, “By creating a flexible architecture we have helped Anglian Water to focus on running an information management system that meets the needs of their business rather than be dictated by the underlying technology architecture.”

Infosys also announced OSG Corporation, one of Japan’s cutting tool manufacturers, selected Infosys CommerceEdge to transform its legacy e-Commerce platform.

The new digital commerce platform will provide OSG with a robust merchandizing support and offer a range of tools to engage with their customers through online and mobile channels, the company said.

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